VoIP

Think Big, Think Gurutva !!!

VoIP Development

We, at Gurutva VoIP, understand the power of high-quality communication and truly efficacious IT solution for your business. Thus, we develop best VoIP solutions, mobile applications and web apps that are tailored as per your business needs. With a motto of becoming your destined technology partner, we bring all vital colors of technology spectrum to satisfy your top to bottom technology-related needs. We will take care of the technology side of your business to let you focus on your core strength. Our core work expertise is VoIP solutions, but we also delight our customers with our mobile app and web app development services so they can enjoy the flexibilities and benefits of a single reliable vendor.

VoIP
VoIP Solutions

VoIP Solutions

It is our main expertise and focus area. We have a team of expert VoIP developers that have invested years in delighting customers by developing value-driven VoIP solutions. We can cater to your VoIP solution development, customization and other needs in all popular open-source VoIP platforms such as Asterisk, FreeSWITCH, Kamailio, OpenSIPs and WebRTC. We provide custom VoIP solution developed to help you build reliable unified communications solution in VoIP. Furthermore, our expertise in VoIP open source solution will assist you in making the most out of your open-source solutions such as FreePBX, FusionPBX, A2billing, etc

VoIP Software and Applications Development

VoIP Software and Applications DevelopmentGurutva is a VoIP application and software development company having working experience of more than 10yrs in development, installation, configuration and maintenance of all sizes and types of VoIP systems ranging from small basic business systems to large enterprise-based solutions.

Some of the VoIP software and VoIP products we are proficient with are

  • Asterisk, Freeswitch, A2billing, FreePBX
  • Elastix, MOR billing
  • Vicidial, vTiger, Salesforce CRM
  • FAX integration and other VoIP related technologies
  • OpenSER or Open Sip
  • VoIP Mobile Dialers
  • Desktop PC Dialers
  • WebRTC based web dialer and click 2 calls
  • DID Management Solutions
VoIP

VoIP based Software Development

We emphasize the development, implementation, and design of all popular open-source VoIP applications. We are currently listed among one of the tops and trusted VoIP solution providers for all business communication needs. The best communication solution relies on a true perception of your unique requirements.

Has years of experience in designing VoIP solutions that offer reliability, integration and unlimited workflow. A single solution will never meet all the needs in the sophisticated structure of VoIP solutions. For this reason, we offer multiple innovative solutions that offer the following benefits.

Custom made VoIP development plans that meet your requirements and budget. VoIP development for applications Professional software designers to guarantee a smooth integration of proprietary systems Gurus in Network architecture and phonology to guarantee service quality VoIP software and module development Customization of VoIP solutions.

Being one of the best VoIP service provider, We work hard to produce the best available solution and ensure to offer VoIP enterprise alternatives and VoIP services to the client with the greatest accuracy and precision. Our lingering effort in this direction has empowered the successful delivery to generate outstanding outcomes that work to benefit the client.

As one of the top-rated Indian VoIP companies and having excellent skilled VoIP developers, our area of expertise lies in the fact that we offer multiple VoIP solutions, VoIP Integrations and VoIP Consulting using open source platforms such as Asterisk, FreeSWITCH, A2Billing, ASTPP, FreePBX, Trixbox, Goautodial, VicidialNow, BlueBox, and CallShop.

Our custom made solutions are available for people who are looking to redesign their existing call center, design a call center, need VoIP Softswitch, need a unique VoIP system or for those who are trying to integrate their VoIP phone system to their CRM database.

Asterisk Development

Asterisk is a free and open-source framework for building communications applications. Asterisk turns an ordinary computer into a communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and is used by small businesses, large businesses, call centers, carriers, and governments worldwide.

Asterisk
FreeSWITCH

Freeswitch Development

FreeSWITCH is a scalable open-source cross-platform telephony platform designed to route and interconnect popular communication protocols using audio, video, text or any other form of media. FreeSWITCH also provides a stable telephony platform on which many telephony applications can be developed using a wide range of free tools.

Opensips Development

OpenSIPS is an Open Source SIP proxy/server for voice, video, IM, presence, and any other SIP extensions. OpenSIPS is a multi-functional, multi-purpose signaling SIP server – it can act as SIP Router/Switch, SIP Registrar, Application Server, Redirect Server, Load Balancer / Dispatcher, Back-to-Back User Agent, Presence Server, IM Server, Session Border Controller, SIP Front-End, NAT traversal Server, IP Gateway (SMS, XMPP) and others – see the full Set of Features.

OpenSIPs

IVR Setup

IVR SetupInteractive Voice Response (IVR) allows your organizations to interact with customers through voice and DTMF tones via keypad without human assistance. By automating the call process, IVR systems allow your customers to serve themselves, thereby bringing in enterprise-level standards of business communication.
Gurutva offers both inbound and outbound IVR solutions. With Gurutva inbound IVR, you can automate routine transactions and capture and analyze customer data. Gurutva outbound IVR solution allows businesses to send customers appointment reminders, shipment notifications, account activations, surveys, refills and reorders, and closing announcements. Both Gurutva inbound and outbound solutions deliver personalized customer interaction by customizing solutions based on the customer's needs. The IVR technology uses touch-tone or speech-recognition programs to answer customer questions, handle their requests or point them in the right direction. This is all done without the need for the customer to speak directly with an employee.

Outbound IVR Overview

Increase outbound call center revenues
Eliminate awkward delays when agents greet customers
Boost agent productivity with predictive dialing
Comply with Government regulations
Keep costs in line with revenue opportunities
Easily add agents to the system whether office-based or virtual

Gurutva solutions for outbound call centers help you keep costs in line with revenue opportunities, quickly kick start sales and fundraising campaigns and track outcomes with reports. Increase your agents’ productivity with predictive dialer technology and comply with government regulations through intelligent call suppression.

Outbound IVR Overview

Details

  1. Connect before Customer response
    Since customers never wait for an agent to start the call, so our solution is designed to connect with the customers. This helped us to reduce telltale pause and delayed hello from legacy predictive dialers. Calls will start more naturally and agents will have the most productive conversations. And this will translate into higher revenues. Outbound contact centers can also easily comply with government regulations. Our outbound dialer also supports all types of dialing methods, such as predictive, preview (timed and untimed) and progressive.
  2. Track performance and Reporting
    Track sales campaigns’ performance with Reporting and Analytics. Outbound contact centers can easily assess if they’re meeting the goals they set for their business with Analytical/Graphical reporting, real-time dashboards, and Pin-Point analytics. Raw data can be exported for further analysis in Microsoft Excel or other reporting tools
  3. Easy to manage Agents
    With the Gurutva IVR platform, it’s easy to add more agents to your system regardless of where they live. Because our system operates in the cloud, your agents can work from home or halfway around the world and quickly connect to our system with login credentials assigned to them. There is an admin panel where you can manage work from home/office and manage login details, add/delete agents. You can also monitor agent performance by their login/logout timing on the login panels.
Inbound IVR Overview

Inbound IVR Overview

Increase outbound call center revenues
Eliminate awkward delays when agents greet customers
Boost agent productivity with predictive dialing
Comply with Government regulations
Keep costs in line with revenue opportunities
Easily add agents to the system whether office-based or virtual

Gurutva solutions for outbound call centers help you keep costs in line with revenue opportunities, quickly kick start sales and fundraising campaigns and track outcomes with reports. Increase your agents’ productivity with predictive dialer technology and comply with government regulations through intelligent call suppression.

Details

  1. Identify callers and route them to the right agents
    Our intelligent routing solution means that callers are quickly matched to the right agents who can serve them best. You can direct callers to agents based on agents’ skills and/or experience levels by defining priority in the panel. You’ll see an increase in efficient call resolution and satisfied customers daily.
  2. Customized Panel Solution
    By having own development team on this solution will help us to customize the existing panel to any level which suited better with the customer's requirement. We can help with technical details in the panel by which you can use the complete panel efficiently.
  3. Integrated with Caller Details
    We have developed both our IVR solution in such a way that it is tightly integrated and built to provide callee details immediately after the call landed to the call center agent. That means agents won’t need to repeatedly request a customer’s account number or phone number.
  4. Support for multiple inbound call center channels
    This helps to have multiple inbound calls running from single DID. Hence the business will shoot up profit margins as low input cost will produce maximum out for the call center agents.
  5. Manage Call Center Agents on demand
    Our solution allows you to easily scale the number of agents required for the daily operations. In case you are having the fluctuating presence of agents inside the call center. You can do these changes on a demand basis. On-demand scalability implies that your hold times are reduced, inbound contact center’s service levels improve, and customers are delighted.
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